After purchasing your e-book, you will receive your order confirmation email and a separate email containing your digital download.

Follow the instructions in the download email to access your e-book.

If you haven’t received your download or are experiencing any issues, please contact us at wispylashlondon@outlook.com.

You can contact us via:

Email: wispylashlondon@outlook.com
Instagram/Social Media: @wispylashlondon

Please allow 24–48 hours for a response.

Select Klarna as your payment method at checkout, if available.

Follow the instructions provided by Klarna to choose your preferred payment option and complete your purchase.

Klarna options are subject to eligibility and approval by Klarna.

International orders may be subject to customs duties, taxes or other fees. These charges are the responsibility of the customer.

If applicable customs charges are refused at the time of delivery and the parcel is returned, abandoned or destroyed by the carrier/customs authority, we cannot guarantee a refund.

What forms of payment do you accept?

We accept online payments via:

• Visa
• Mastercard
• American Express
• PayPal
• Klarna

Klarna payment options may include Pay in 3 or Pay Later, depending on eligibility and availability at checkout.

All orders are processed and shipped within 24–48 hours of purchase, excluding weekends and bank holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where applicable.

Please ensure that your delivery address and contact information are correct when placing your order.

Once tracking confirms that an order has been delivered, Wispy Lash London cannot be held responsible for packages that are subsequently lost, stolen or misplaced.

For international orders, customs delays may occasionally affect delivery times.

Wispy Lash London ships worldwide. 

Please note that some international orders may be subject to customs duties, taxes or other import charges. Any applicable customs charges are the responsibility of the customer.

How long does shipping take and how much does it cost?

 United Kingdom
2–4 business days — £3.99

 Europe
2–7 business days — £8.99

 International / Worldwide
2–8 business days — £11.99

Delivery times are estimates and may vary depending on the destination, courier and customs processing.

Please contact us as soon as possible at wispylashlondon@outlook.com or via social media @wispylashlondon.

If your order has not yet been shipped, we may be able to update the delivery address.

However, once an order has been shipped, we cannot guarantee that the address can be changed. Wispy Lash London cannot be held responsible for orders delivered to an incorrect address provided by the customer.

We aim to respond to enquiries within 24–48 hours.

Once an order has been placed, we are unfortunately unable to guarantee cancellation.

Digital products are sent automatically and cannot be returned once delivered.

If you need to make a change to an order, please contact us as soon as possible at wispylashlondon@outlook.com. We will do our best to assist if your order has not yet been processed.

All course and e-book purchases are final and non-refundable.

Starter kits cannot be returned or refunded once the order has been processed.

This policy does not affect any rights you may have under applicable consumer law.

Our Fast Track Online Beginner Lash Course and 3-Day In-Person Beginner Lash Course and Refresher lash course all include certification.

A certificate is awarded once you have successfully completed the course requirements

For our online courses, you’ll need to complete your live model practice and submit your results for review. Once your work has been reviewed and approved, your certificate will be awarded.

Our Fast Track Online Beginner Lash Course is perfect if you prefer to learn at your own pace, from the comfort of your home, without having to attend an in-person class.

Our 3-Day In-Person Beginner Lash Course is ideal if you prefer hands-on training, direct guidance and learning alongside an experienced lash educator.

If you’re unsure which course is right for you, please contact us and we’ll be happy to help.

We offer two options:

With Kit: Receive your online course along with our starter kit.

Without Kit: Purchase the course only if you already have the products and tools you need.

Simply select your preferred option when purchasing.

Absolutely! Our online courses have been carefully designed to provide detailed, step-by-step training that you can complete at your own pace.

You’ll have access to detailed manuals, visual guides and video modules covering everything from the fundamentals through to practical application and industry knowledge.

Our goal is to give you the knowledge and guidance you need to build your confidence as a lash artist, even when learning remotely.